Privacy Policy & Data Protection

Your Privacy Matters to Us

Effective Date: 2025-09-03

Last Updated: 2025-09-03

Welcome to JamVib. Protecting your privacy is our fundamental commitment, and we are dedicated to safeguarding your personal information with the highest standards of security. This Privacy Policy comprehensively outlines how we collect, utilize, process, and protect your data across our Website and Mobile Applications ("Mobile Apps"). We encourage you to review this Policy thoroughly before using our services. For any inquiries or concerns, our support team is readily available to assist you.

1. Collection and Use of Personal Information

Personal information refers to data that can be used to uniquely identify or contact a specific individual. You may choose to provide personal information to us when you interact with our Website or Mobile Apps.

When We Collect Personal Information:

• When you contact our customer support team via email or in-app messaging
• During account registration and profile setup processes
• When making purchases or subscribing to premium services
• When participating in surveys, contests, or promotional activities
• When using features that require personalization or user-specific data

Types of Personal Information We Collect:

• Contact Details: Email address, full name, phone number, country of residence
• Billing Information: Payment details, billing address, transaction history
• Account Data: Username, password, profile preferences, service settings
• Usage Information: Service requests, feature usage patterns, customer support interactions
• Technical Data: IP address, device identifiers, browser information, activity logs

How We Use Your Personal Information:

• Provide, maintain, and deliver the services you request
• Process payments and verify transaction authenticity
• Continuously improve and optimize our products and service offerings
• Maintain accurate records and comply with regulatory requirements
• Send service updates, security alerts, and administrative messages
• Deliver newsletters or marketing communications (with easy opt-out options)
• Conduct research, surveys, and analysis to enhance user experience
• Customize content and recommendations based on your preferences

2. Collection and Use of Non-Personal Information

We also collect non-personal information – data that cannot be used to directly identify any specific individual. This information helps us understand user behavior and improve our services.

Types of Non-Personal Information:

• Aggregated usage patterns and service metrics
• Behavioral insights and preference analytics
• Spam-filtering data and security patterns
• Demographic information in anonymous form
• Service performance and reliability data

We analyze this information to identify trends, improve service quality, develop new features, and understand how users interact with our platform.

3. Information Collected by Automated Means

When you use our Website or Mobile Apps, we may automatically collect certain information through various technologies.

Technical Data Collection:

• Device Information: IP address, device identifiers, browser type, operating system version
• Usage Statistics: Pages visited, session duration, click patterns, feature usage frequency
• Navigation Data: In-app navigation paths, search queries, interaction patterns
• Location Information: Approximate or precise location data (based on device settings)
• Diagnostic Information: App version, crash reports, performance metrics, error logs
• Communication Data: Push notification delivery status, email open rates

This automated data collection helps us analyze user preferences, troubleshoot technical issues, prevent fraud, and continuously improve our service quality and user experience.

4. Cookies and Tracking Technologies

Website Cookies:

Our Website uses cookies and similar tracking technologies to enhance user experience, analyze trends, and administer the platform. Please refer to our dedicated Cookie Policy for detailed information about our cookie practices and management options.

Mobile App SDKs:

Our Mobile Apps may use analytics SDKs and similar technologies to collect usage data, monitor performance, and improve functionality. These tools help us understand how users interact with our mobile applications.

Automated Data Collection Methods:

• Web Browsers: Automatic transmission of IP address, browser characteristics, and referral data
• Session Tracking: Monitoring of feature usage frequency, time spent on pages, and user engagement patterns
• Behavioral Analytics: Analysis of navigation paths, preference indicators, and interaction patterns
• Performance Monitoring: Tracking of load times, error rates, and service responsiveness

5. Additional Terms for Mobile Applications

Device Information Collection:

When you download, install, or use the JamVib Mobile App, we may collect device-specific information including:

• Device model, manufacturer, and hardware specifications
• Operating system version and configuration details
• Unique device identifiers and mobile network information
• App version data and crash diagnostic reports

This information helps us ensure compatibility, provide timely updates, optimize performance, and troubleshoot technical issues.

Location Data Processing:

When you use the Mobile App, we may collect and process information about your device's approximate or precise location (depending on your device settings and permissions). Location data may be used to:

• Enhance app features and provide location-based services
• Recommend relevant content based on geographic preferences
• Comply with regional legal requirements and content restrictions
• Analyze usage patterns across different regions

You maintain full control over location sharing through your device settings at any time.

Push Notifications Management:

We may send push notifications, alerts, or in-app messages regarding your account activity, service updates, security alerts, or promotional offers. You can manage or disable push notifications through your device's settings. Please note that essential service-related notifications may still be delivered even if you opt out of marketing communications.

App Store Permissions and Controls:

When using the Mobile App, you may be asked to grant specific permissions (e.g., microphone access for audio recording, file storage for saving creations, camera access for profile pictures) depending on the features you use. You can modify or revoke these permissions at any time through your device settings. Declining certain permissions may limit the functionality of specific app features.

Mobile Payment Processing:

Purchases made through Apple App Store or Google Play are processed directly by their respective payment providers. We do not store your complete payment details on our servers. All payment information is handled securely by the app store platforms in accordance with their privacy policies and security standards.

Third-Party SDKs and Analytics Integration:

The Mobile App may include third-party software development kits (SDKs) and analytics tools that help us understand usage patterns, monitor app performance, and deliver targeted features. These third parties may collect information about your device and app usage subject to their own privacy policies. We carefully select our partners and limit data sharing to what is strictly necessary for app functionality and service improvement.

6. Information Sharing and Disclosure

We may share information about you only under the following circumstances or as otherwise described in this Privacy Policy:

• Service Providers: With trusted vendors and service providers (e.g., payment processors, analytics providers, cloud hosting services) under strict confidentiality agreements
• Legal Compliance: In response to lawful legal requests, court orders, or regulatory requirements
• Protection Rights: To protect the rights, property, or safety of JamVib, our users, or the public as required or permitted by law
• Business Transfers: In connection with business transfers such as mergers, acquisitions, or asset sales
• With Your Consent: When we have your explicit consent or at your specific direction

7. Your Privacy Rights (GDPR, CCPA, VCDPA)

Depending on your geographical location, you may have specific legal rights regarding your personal information:

General Data Protection Rights:

• Right to Access / Know: Request details about what personal data we collect, use, share, or process
• Right to Rectification: Correct inaccurate or incomplete personal data in our records
• Right to Deletion: Request deletion of your personal data, subject to legal or contractual obligations
• Right to Data Portability: Request a copy of your data in a structured, commonly used, and portable format
• Right to Restrict Processing: In certain circumstances, request restriction of how your data is processed
• Right to Object: Object to certain types of processing activities
• Right to Non-Discrimination: We will not deny services or provide lower quality because you exercised your privacy rights

Rights to Opt-Out of Data Sale or Sharing (CCPA & VCDPA):

You have the right to opt out of the "sale" or "sharing" of your personal data, including for cross-context behavioral advertising or targeted advertising purposes.

To exercise this right, please email us at support@jamvib.com with the subject line "Do Not Sell or Share My Personal Information".

8. How to Exercise Your Rights

Account Self-Service Options:

• Access and update your personal information through the Member Center
• Delete your account via My Account → Account Security → Delete Account
• Modify communication preferences in your notification settings

Direct Request Methods:

• Submit verifiable requests for access, correction, deletion, or opt-out by emailing support@jamvib.com
• Contact our support team for assistance with any privacy-related inquiries
• Use our automated privacy tools where available for immediate action

Identity Verification Process:

To protect your data from unauthorized access, we may require identity verification before fulfilling certain requests. This may involve confirming information associated with your account or requesting additional documentation to verify your identity.

9. Data Retention Practices

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices include:

• Maintaining data to provide ongoing services to active users
• Retaining information to meet legal obligations and regulatory requirements
• Preserving data to resolve disputes and enforce our agreements
• Keeping records for security and fraud prevention purposes

After the retention period expires, data will be securely deleted or anonymized in accordance with our data destruction policies.

10. Your Privacy Choices and Controls

We provide you with meaningful choices about how your personal information is collected, used, and shared.

Information Provision Choices:

You can choose not to provide certain information that we request. In some cases, if you decide not to provide information, we may not be able to provide you with access to certain features, services, or information you requested.

Automated Collection Controls:

You can stop or limit the information we collect by automated means through various methods:

• Adjust your browser settings to block cookies or send "Do Not Track" signals
• Modify your device permissions for location services, notifications, and other features
• Use privacy-focused browser extensions or tools
• Opt out of specific analytics or advertising networks

Account Management Options:

Through the Member Center, you can log in to your My Account page, navigate to Account Security, and select Account Cancellation to close your account. Alternatively, you may submit a verifiable request to close your account by contacting our support team at support@jamvib.com. Upon account closure, we will delete your Personal Information that we have collected, subject to legal retention requirements.

11. How We Protect Personal Information

We have implemented comprehensive security measures designed to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure.

Security Measures Include:

• Secure server infrastructure protected by advanced firewalls
• Encryption of sensitive data both in transit and at rest
• Regular security assessments and vulnerability testing
• Access controls and authentication mechanisms
• Employee training on data protection and privacy principles
• Incident response and breach notification procedures

While we implement robust security measures, please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards of data protection.

12. Links to External Websites and Services

Our Website or Mobile Apps may contain links to third-party sites, services, or applications. We are not responsible for the content, privacy practices, or security of these external platforms. We encourage you to review the privacy policies of any third-party sites you visit separately from our services.

13. Children's Privacy Protection

Our Service is not directed to children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal data from a child under the relevant age threshold, we will delete such information promptly upon identification.

14. Policy Updates and Revisions

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or service offerings. If material changes occur, we will notify you through prominent notices on our Website, Mobile App, email communications, or other appropriate means. We encourage you to periodically review this page for the latest information on our privacy practices.

15. Third-Party Platform Integrations

We facilitate content sharing to various third-party music and social platforms, including but not limited to TikTok, YouTube, iTunes, Spotify, Apple Music, and other digital distribution services. When you choose to share content to these platforms, their respective privacy policies and terms of service will govern how your information is handled.

16. Contact Information and Support

For any questions, feedback, or requests regarding this Privacy Policy or our privacy practices, please contact us through the following channels:

• Email: support@jamvib.com
• Support Portal: Available through our Website and Mobile Apps
• In-App Support: Direct messaging within the JamVib application

We are committed to responding to privacy-related inquiries in a timely and thorough manner to address your concerns and uphold your privacy rights.